help desk

Thân thiện

A woman asks a question at the help desk in the library.

Definition

1. Noun:
   • A service providing information and assistance: A "help desk" is a dedicated support service, typically within an organization, that provides users with information, technical assistance, and troubleshooting for problems, especially those related to computer systems, software, or networks.

Usage Examples

• Noun:
  • If your password isn't working, you should contact the IT help desk.
  • The software company's help desk is available 24 hours a day.
  • She works on the help desk, answering calls about network issues.

Advanced Usage

• "to man the help desk": to be the person staffing or operating the help desk service.
  • John is manning the help desk this afternoon, so direct all queries to him.

Variants and Related Words

• Helpdesk (noun): An alternative, often single-word, spelling of "help desk".
  • Please log your issue via the online helpdesk portal.
• Service desk (noun): A term often used interchangeably with "help desk", sometimes implying a broader scope of support services.
• Support center (noun): A general term for a facility offering assistance, similar to a help desk.

Synonyms

• Technical support: Assistance specifically for solving technical problems.
• IT support: Assistance provided by an Information Technology department.
• Customer support: Assistance provided to users or customers of a product or service.

Related Phrases

• Help desk ticket: A record or log of a user's request for assistance submitted to the help desk.
  • The engineer resolved my help desk ticket in under an hour.
• Help desk software: Computer applications designed to manage and track help desk requests and communications.

Học thuật

Noun

1. a service that provides information and assistance to the users of a computer network

Từ đồng nghĩa

• helpdesk